Mano AI Inc., doing business as Clearest Health (“Clearest,” “we,” “us,” or “our”), explains in this policy how we collect, use, and disclose information through our public website, practice analysis tools, and related business inquiries.
1. Information we collect
When you request a callback, contact us, book a meeting, or request a practice report, we collect the information you provide. This may include your name, work email, phone number, practice name, specialty, preferred contact time, and message.
When you use our analysis tools, we process your searches and selections, such as a practice or provider name, National Provider Identifier (NPI), specialty, ZIP code, and state. We may associate the practice you select with your contact information when you request a report. Our tools also use provider and practice information from public or other third-party sources.
Our website and service providers may collect technical and usage information, including IP address, browser and device information, referring pages, pages visited, and interactions with the site. We use an IP-based location service to estimate your city or region and show relevant market information.
2. How we use information
We use information to operate the website, generate practice and market reports, respond to inquiries, schedule meetings, and communicate with you about our services. We also use information to understand website usage, improve our tools, troubleshoot problems, prevent misuse, and meet applicable legal obligations.
3. Service providers and other disclosures
We use service providers to support the website and handle information for these purposes. These include Cloudflare for hosting and request processing, Supabase for database services and lead storage, Resend for email delivery, PostHog for website analytics, Cal.com for meeting scheduling, and ipwho.is for approximate location lookup. A provider may receive information you submit or technical information when your browser connects to its service.
We may also disclose information when required by law or legal process, to protect rights and safety or investigate misuse, to professional advisers, or in connection with a merger, acquisition, financing, or transfer of business assets. We may disclose information at your direction.
4. Cookies, browser storage, and analytics
The website and embedded services may use cookies and similar browser storage. We use session storage to remember whether a website prompt has already been shown. When enabled, PostHog records page views, page exits, and website interactions and may use browser identifiers to understand visits over time.
You can manage cookies and site storage through your browser settings. Blocking or deleting them may affect website features, and deleting browser storage does not delete information already submitted to us. Embedded services, including scheduling tools, may have their own privacy notices and controls.
5. Patient information and our services
This policy covers our public website and related business inquiries. Please do not include patient names, medical records, insurance details identifying a patient, or other protected health information in website contact forms, report requests, or scheduling messages.
Patient and claims information processed on behalf of a healthcare practice in our services is subject to the applicable service agreement, business associate agreement where applicable, and applicable law. This website policy does not replace those agreements or a healthcare provider’s HIPAA Notice of Privacy Practices. For requests concerning your patient records, contact your healthcare provider.
6. Retention and security
We retain information for the purposes described in this policy, including responding to requests, maintaining business records, resolving disputes, and meeting legal obligations. Retention depends on the type of information, the nature of our relationship with you, and applicable requirements.
No method of internet transmission or electronic storage is completely secure. Please use the appropriate service channels for confidential claims information rather than public website forms.
7. Your choices and privacy requests
You may ask us to stop sending marketing communications by using an unsubscribe option where provided or by contacting us. We may still send messages needed to respond to your requests or administer an existing business relationship.
Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a copy of personal information, or to object to or restrict certain uses. To make a request, contact [email protected]. We may need to verify your identity and the scope of your request. Some information may need to be retained where permitted or required by law.
8. Third-party sites and international access
Links and embedded tools may take you to services operated by other organizations. Their privacy practices are governed by their own notices. Our website is intended for U.S. healthcare businesses; accessing it from elsewhere may involve transferring information to the United States or other countries where our service providers operate.
9. Children
Our website is intended for business users and is not directed to children under 13. If you believe a child has provided personal information through the website, contact us so we can address it.
10. Changes to this policy
We may update this policy as the website or our practices change. We will post the revised policy here with an updated date and provide additional notice when required by applicable law.
Contact us
For privacy questions or requests, email [email protected] or use our contact page.